Cancellation & Refund Policy

At PublishMate (operated by RAD Infotech & RADemics (RAD Group)), we are committed to providing scholarly researchers, universities, and institutions with world-class manuscript diagnostics and publication assistance. We strive to maintain absolute clarity and fairness in our billing and refund practices.

1. Free Tier & Trial Usage

PublishMate offers access to core document diagnostics and journal catalog matching to allow scholars to evaluate our platform before committing to premium subscription plans or institutional licenses.

2. Cancellation Policy

You may cancel your recurring subscription at any time:

You can cancel via your Account Settings or by emailing editor@rademics.com.
Upon cancellation, your subscription remains active until the end of your current paid billing period. You will not be billed for subsequent cycles.
Your previously generated manuscript diagnostic reports, rebuttal letters, and publication certificates remain permanently accessible in your account.

3. Refund Eligibility & Digital Delivery Policy

Due to the immediate digital generation and automated delivery of manuscript diagnostic reports, peer review matrices, and editorial compliance audits, payments made for subscriptions and service credits are generally non-refundable once digital services have been rendered.

Refunds or credit adjustments are granted strictly under the following qualifying conditions:

Technical Malfunction: If an unresolvable system or server error on PublishMate prevented the completion or export of your manuscript diagnostic report or certificate, you are entitled to a full credit replenishment or a full refund upon verification.
Duplicate Billing: Any accidental duplicate transactions or billing processing errors will be refunded immediately in full upon notification.
Unused Subscription Renewal: If a recurring subscription renewal was charged and you have not consumed any diagnostic analyses or platform services during that billing cycle, you may request a refund within 48 hours of the renewal date.
Institutional Contracts: Institutional licenses and multi-seat university subscriptions are subject to terms outlined in their respective Master Service Agreements.

4. Processing Timelines

Approved refunds are processed to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days.

5. How to Submit a Refund Request

To request a cancellation or refund, email our dedicated billing team with your registered email and payment transaction ID:

PublishMate Customer Support & Billing

Operating Entity: RAD Infotech & RADemics (RAD Group)

Email: editor@rademics.com

Response Time: Within 24–48 business hours